We make judgments about people as soon as we meet them. We can’t help it. These assumptions help us communicate and relate to others. DiSC helps you make better-informed judgments that you can refine as you learn more about a person. Reading someone’s body language, noticing their pacing and listening to the types of questions they ask can all inform your reading of another. These initial hypotheses of style can help you provide better customer service or reduce someone’s stress.
We expect others to pick up on our social signals. If I check the time, that probably means I want you to finish talking. If I act excited, I’d probably welcome you joining me in expressing delight.
We naturally mirror the actions, dress, gestures, volume and tone of others to show our affiliation or support of them. Why not consciously use this one aspect of behaviour to be a bit more persuasive and build rapport with others?
While humans do love to speculate on the motives and desires of others, DiSC only addresses the visible behaviour. Perhaps the easiest one to observe is pace. Does he seem in a hurry, does she interrupt, is direct or blunt? Then we can speculate that this person’s priorities put them in the northern quadrant of the DiSC circle.
You have to listen and watch a bit more closely for the next pair of behaviours around agreeability. Does he act friendly almost immediately? Is she asking questions about who and how? Is he nodding or showing that he wants to welcome you or your ideas? Then we can assume this person is comfortable in the east quadrant of the DiSC circle.
Observed behaviours: Assertive, louder voice, big gestures, fast-paced
People-reading: Likely a D or an i
Observed behaviours: Questioning, results-focused, direct, intentional
People-reading: Likely a D (not an i)
Possible responses: Let the conversation get loud without worrying that it signals anger, get to the point fast, suggest an action
Observed behaviours: Soft voice, thoughtful and calm
People-reading: Likely a C or an S
Observed behaviours: Warm greeting, patient, curious about you
People-reading: Likely an S (not a C)
Possible responses: Keep the conversation diplomatic, show sincere appreciation, suggest getting others involved, offer reassurances
DiSC style Behaviors Priorities – How does this shape how you adapt?
Stability Final caution
We are making assumptions. You can’t know one’s real style without an assessment. Sickness, stress, recent events, emotional intelligence, purpose and other things can influence the style you observe. For example, people who meet me at small group functions often think I’m expressive and enthusiastic. For that period, with that group, I am. But those are the behaviours I choose to display at that time. We are all a collection of the four styles.
For help or training in Everything DiSC, please contact me at [email protected]