DiSC

The Key to Understanding Your Team

By 18th September 2017 One Comment

Why is it helpful to know someone’s DiSC style?

We make judgments about people as soon as we meet them. We can’t help it. These assumptions help us communicate and relate to others. DiSC helps you make better-informed judgments that you can refine as you learn more about a person. Reading someone’s body language, noticing their pacing and listening to the types of questions they ask can all inform your reading of another. These initial hypotheses of style can help you provide better customer service or reduce someone’s stress.

We expect others to pick up on our social signals. If I check the time, that probably means I want you to finish talking. If I act excited, I’d probably welcome you joining me in expressing delight.

We naturally mirror the actions, dress, gestures, volume and tone of others in order to show our affiliation or support of them. Why not consciously use this one aspect of behaviour to be a bit more persuasive and build rapport with others?

Observable behaviors

While humans do love to speculate on the motives and desires of others, DiSC only addresses the observable behaviour. Perhaps the easiest one to observe is pace. Does he seem in a hurry, does she interrupt, is direct or blunt? Then we can speculate that this person’s priorities put them in the northern quadrant of the DiSC circle.

You have to listen and watch a bit more closely for the next pair of behaviours around agreeability. Does he act friendly almost immediately? Is she asking questions about who and how? Is he nodding or showing that he wants to welcome you or your ideas? Then we can assume this person is comfortable in the east quadrant of the DiSC circle.

Examples

Subject A

Observed behaviours: Assertive, louder voice, big gestures, fast-paced

People-reading: Likely a D or an i

Observed behaviours: Questioning, results-focused, direct, intentional

People-reading: Likely a D (not an i)

Possible responses: Let the conversation get loud without worrying that it signals anger, get to the point fast, suggest an action

Subject B

Observed behaviours: Soft voice, thoughtful and calm

People-reading: Likely a C or an S

Observed behaviours: Warm greeting, patient, curious about you

People-reading: Likely an S (not a C)

Possible responses: Keep the conversation diplomatic, show sincere appreciation, suggest getting others involved, offer reassurances

Summary chart

Capture

 

 

 

 

 

 

 

 

 

DiSC style Behaviors Priorities – How does this shape how you adapt?

Direct

Fast-paced

Questioning

Skeptical

Firm

Inpatient

Results

Challenge

Action

Expressive

Fast-paced

Sociable

Accepting

Enthusiastic

Emotional

Enthusiasm

Action

Collaboration

Friendly

Accepting

Warm

Patient

Empathetic

Conforming

Support

Collaboration

Stability

Questioning

Analytical

Thoughtful

Cautious

Reflective

Stubborn

Accuracy

Challenge

Stability Final caution

We are making assumptions. You can’t know one’s real style without an assessment. Sickness, stress, recent events, emotional intelligence, purpose and other things can influence the style you observe. For example, people who meet me at small group functions often think I’m expressive and enthusiastic. For that time period, with that group, I am. But those are the behaviours I choose to display at that time. We are all a collection of the four styles.

For help or training in Everything DiSC, please contact me at [email protected]