Customer Care is the most popular starting point for most of our customers; The course serves two purposes.
- Make all staff realise that maybe they could do more or be better; we have to make them think differently. If they think differently, they may act differently
- The organisation will find things out about the staff on the training; now we must use this information to create a support mechanism for the team to ensure they have the best possible opportunities to shine.
It’s a two-way process, and the organisation needs to be in the driving seat.